Customer Care Representatives

Apply

Job ID: VOT2333QA

Location: Remote

Job Category: Admin

Salary: $ DOE-Interview

Free Training: Google Docs Course

How to Apply: VOT VA Website

Weekly Hours: F/T P/T Flex

Career Experience: 1-3 Years.

Additional Info: Partial Benefits

Recommended: Virtual Assistant Guide

Get Certified

Latest Jobs

DESCRIPTION:

Duties: The Customer Care Representative (CCR) is responsible for providing comprehensive customer service through troubleshooting customers programming and/or equipment issues, answering customer questions, resolving issues in relation to claims, warranties, servicing products, accurately determining entitlement, and setting up service options. Demonstrates world class customer relations and achieve a high level of quality results in a timely and efficient manner.

Job Responsibilities: Professionally handle incoming call requests from customers to ensure programming, equipment, and account needs are met/exceeded. Deliver world class customer service by communicating with energy and personal confidence.Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction. Determining appropriate course of action to ensure the result is a win-win and appropriately document the interaction through contact tracking. Provide value added equipment/programming service options to Customers to increase Total Customer Experience. Assist Customers with billing and other general inquiries.

Meeting or exceeding monthly performance objectives in all key areas: quality, call efficiency, customer issue resolution, claims management, reliability, and all compliance areas.

JOB REQUIREMENTS:

Equipment Requirements – items are necessary to have in place seven (7) days prior to the training start date if offered a position. MUST HAVE ALL TOOLS AND EQUIPMENT TO BE CONSIDERED INCLUDING HIGH SPEED INTERNET, VIRUS PROTECTION, HEADSET AND UP TO DATE HOME COMPUTER SOFTWARE/HARDWARE.

Qualifications/Knowledge/Skill Abilities: Minimum 6+ months of recent customer service, retail, or call center experience required. High level of PC knowledge including familiarity with a Windows XP environment. Excellent interpersonal, organizational and communication skills (both verbal and written) required.Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.Ability to get along with others, accept constructive feedback and exhibit a positive attitude. Demonstrated passion for excellence with respect to treating and caring for customers. Ability to work effectively in a team environment. Strong decision making and analytical abilities.

Ability to work in a fast paced, remote production environment. High school diploma or GED required. Must be able to type a minimum of 30 wpm. Must be flexible to work shifts as required (evenings, weekends, and holidays). Must be able to pass a background check. Must be able to attend all scheduled training classes (Regional) and pass required exams during the 4-6 week online training period from a distraction free home office environment. Must be able to provide a distraction free home office environment. Must be able to meet all the work at home equipment and connectivity requirements. We offer a wide range of benefits to ensure that our eligible employees and their dependents have options in health, savings and other areas that support the balance of work and life. As a valued employee, you can take advantage of NEW’s outstanding benefits package: Comprehensive health insurance Dental & vision plans 401K Short & long term disability Flexible/dependent care spending accounts

EEO / Affirmative Action Employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.